DELIVERY & SHIPPING INFORMATION

 

SECTION 1 - LOCAL DELIVERY & SHIPPING WITHIN SINGAPORE

We are based in Singapore and all items are sent out from Singapore via SingPost/local courier services within 1-4 working days after order & payment confirmation.

Order Preparation Timeframe - 

  • Handmade Items: Est. 2-4 working days 
  • Yarn Necklaces: Est. 3-6 working days
  • Other Items: Est. 1-3 working days

In general, we deliver to most areas in Singapore, with the exception of army camps and offshore islands. Contact us for more information or requests.

AVAILABLE SHIPPING OPTIONS  

A. COURIER DELIVERY WITHIN SINGAPORE (SF Express / RoadBull)

  • Complimentary for orders above $60.00
  • Tracking available
  • Doorstep delivery 
  • Delivers in 1-2 Working Days
  • IMPORTANT: Provide your mobile number when checking out for courier delivery services to avoid unnecessary delay in receiving your parcel.
  • If re-delivery attempts by courier is unsuccessful and the courier is unable to contact you at the mobile no. provided, the customer will be liable to pay for re-shipping costs if the parcel is returned to us. The re-shipping costs will be at the full rate of courier delivery and not at any discount/promotional rates.
  • Please ensure mobile number and delivery address is correct before checking out.

 

     

    DO YOU REQUIRE GIFT PACKAGING?

    • Purchase gift packaging here: Gift Packaging
    • Gift Packaging: Includes box, ribbon, bubble wrap, monogrammed brand packing paper, message card. No invoice will be included. 
    • Click to read our FAQ section on Gift Packaging for more details on gift packaging, the quantity to order and how to order.
    • Note: No gift packaging will be processed for the order if there is no purchase of gift packaging included in the order.

     

    Above shipping prices are inclusive of secure packing materials to ensure items are securely and safely packed for maximum protection during the delivery process.

       Note: We have ceased to provide normal mail options w.e.f Jan 18. This is to eliminate risk of lost mail without tracking and to ensure that customers receive their order without delay.

      SECTION 2 - INTERNATIONAL DELIVERY

       Contact us for more information or requests.

      Note: All currency and denominations listed on lilyandbling.com are in Singapore Dollars (SGD).

       

      SECTION 3 - RISK OF LOST MAIL (SHIPPING OF ORDERS VIA NORMAL POSTAGE) 

      • We will not be responsible for lost mail sent via Normal Mail which has no tracking options. By opting for normal mail, you are accepting the risk of lost mail that comes with normal postage without tracking services.

      We strongly recommend using Courier Delivery which provides tracking.

       

      SECTION 4 - TRACKING YOUR ORDER

      You will receive email notifications from us once your order is packed and shipped.

      • For customers who have opted for tracked shipping options, check your order status and tracking number information by logging into your account on lilyandbling.com. 

       

      SECTION 5 - CHANGES TO DELIVERY & SHIPPING INFORMATION

      We reserve the right to modify the terms and page at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

       

      QUESTIONS AND CONTACT INFORMATION

      If you have any questions, please click here to leave us a message. We welcome your enquiries & feedback and we hope to work together with you to create a pleasant shopping experience.