REPAIRS & LIMITED WARRANTY FOR NECKLACES

LIMITED WARRANTY & REPAIRS FOR NECKLACES POLICY

We provide free repairs for necklaces purchased from LILY+BLING under a limited warranty policy for customers in Singapore only. The limited warranty coverage for necklaces starts from 14 days after purchase and lasts for 12 months from date of purchase, and is subject to availability of parts and other terms & conditions. 

The policy covers the following necklace parts only:

  • Clasps - Lobster Claw, Spring Ring etc
  • Jump Rings
  • Extension Chains
  • Clamps/Clips 

PROCESS TO REQUEST FOR REPAIRS/PARTS REPLACEMENT

Step 1. Email us at hello@lilyandbling.com with pictures of the necklace with a focus on where the repair/part replacement is required for our assessment. Include the following details in the email: 

  • Your Name
  • Email used to set up account at lilyandbling.com
  • Order No. 
  • Date of Purchase
  • Reason for repair request 
  • Your shipping address

We may request for more pictures and information for us to assess your request. 

Step 2. Once we assess that the necklace can be accepted for repairs/parts replacement based on the information provided, we will advise you on how to send the item to us. 

Repairs/parts replacement may take up to 7 working days.

 

SHIPPING COSTS 

Shipping costs for sending the item to us and for us to send the item back to you will be borne by you. We charge a flat fee of $3.50 for return via registered mail.

We will not be responsible for lost mail sent via normal mail which has no tracking options. By opting for normal mail, you are accepting the risk of lost mail that comes with normal postage without tracking services. We recommend using registered mail to minimise risk of lost mail.

We will not be liable for the shipping costs incurred in the event the item is found to be irreparable after we have received it. Therefore, we seek your understanding to provide the detailed information required for assessment in Step 1.

 

OTHER TERMS AND CONDITIONS

1. Repairs and parts replacement are subject to availability of parts. 

2. We reserve the right to reject any requests for repairs & parts replacement.

3. Each necklace is entitled to one free repair per lifetime. Any subsequent repair is chargeable at $5 per necklace.

     

    CHANGES TO LIMITED WARRANTY & REPAIRS FOR NECKLACES POLICY

    We reserve the right to modify the terms and page at any time. Please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.